How do I let you know someone has died?

If we were entrusted with the late account holders savings, we're committed to ensuring their savings are released to the person(s) they have chosen. In most cases, the account can be transferred or closed. We can also arrange to pay funeral costs directly from the account should this be needed.

We work with the Death Notification Service (DNS) to make the process as simple as we can.

Once you’ve used the service to let us know someone has passed, we’ll be in touch to let you know what the next steps are. If they had more than one account with us, there’s no need to tell us separately. We’ll check all Shawbrook accounts and let you know about them together.

You can find out more about how to use the service on our dedicated bereavement page.

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