Can I cancel my account if I change my mind?
It depends on the account you have.
If your account is an ISA, you can cancel your new account within the 14 day cooling off period. You might want to cancel if your account is an ISA and you want to open another as you can only open one cash ISA account per tax year. If you want to transfer your funds to another ISA account (with us or elsewhere), please contact us. We’ll talk you through the process and what the next steps are so that your money maintains its ISA status.
If you have a standard easy access account, you can close it any time without penalty. To close your account, please contact us. When you cancel your account, we’ll return any deposits to your nominated account.
Yes, you can cancel your new account within the 14 day cooling off period. When you cancel your account, we’ll return any deposits to your nominated account. To cancel your account, please contact us.
Fixed term bonds
You don’t have a cooling off period with fixed term bonds - once you've opened a fixed term deposit account, it can't be closed until the term ends (also known as maturity).
Fixed term bond ISAs
If your fixed term bond is an ISA, you will have a 14 day cooling off period. You can cancel your ISA account within 14 days with no charge. If you’re transferring your funds to a new ISA account (with us or elsewhere), please contact us before closing your account.
After 14 days, you can't cancel your ISA. You are able to withdraw your funds early, but there will be an early exit charge to pay, even if you transfer funds to another provider. Please contact us for more information.
Getting in touch
You can contact the savings team by logging in and sending a secure message, or getting in touch by phone on 0345 266 6611.
Our team are available Monday to Friday, 9.00am - 5.00pm, excluding public holidays.