I have just sent an electronic payment but it's not showing on my online account?

Funds are credited to your account the same working day, if sent prior to 3.30pm. If funds are sent after this time or not on a working day (Saturday and Sunday or English public holiday), the funds will credit your account the following working day. You will begin to earn interest once the credit has been applied to your account.

If you've registered a mobile number with us, we'll send you a text to let you know the funds have been credited.

If it's been more than one working day since you transferred the funds, check your linked (nominated) account in case it's been returned. This could happen if your account is no longer open for funding. Please contact us if you have any issues and we'll take a look.

You can contact the savings team by logging in and sending a secure message, or getting in touch by phone on 0345 266 6611. Our team are available Monday to Friday, 9.00am - 5.00pm, excluding public holidays.

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