How do I submit my withdrawal request?
Please check if there are withdrawal restrictions on your account before submitting a request.
For online accounts
You can submit a withdrawal request online via our eSavings portal. Simply log in, then go to the ‘request’ tab in eSavings. Select either ‘withdraw’ if you want a specific sum or ‘closure’ if you wish to withdraw the full amount and follow the instructions on screen.
For postal accounts
You can submit your request by post or call us stating:
• The account you wish to make the withdrawal from
• Amount of the withdrawal
• How you wish the funds to be paid to you
By post: The Savings Team, Shawbrook Bank Limited, Sunderland SR43 4AG
By phone: If you'd rather call, please call our dedicated customer servicing team, who will be able to assist you.
You can contact the savings team on 0345 266 6611.
Our team are available Monday to Friday, 9.00am - 5.00pm, excluding public holidays.