How do I make a complaint?
You can make a complaint by contacting us.
You can contact the savings team by logging in and sending a secure message, or getting in touch by phone on 0345 266 6611.
Our team are available Monday to Friday, 9.00am - 5.00pm, excluding public holidays.
You can also make a complaint by using our online complaints process. You can find out more about making a complaint on our dedicated complaints page.