I have forgotten my password?

If you've got a mobile number registered to your account, you can reset your password on the login screen.

To reset your password:

  • go to Log in then Log in to savings
  • enter your customer number and select Continue
  • select Forgotten password?
  • follow the steps to reset your password.

If you've entered the wrong password a few times, your account might be blocked. Resetting your password will unblock your account too.

If you do not have a mobile phone registered, or if you're still struggling to log in, please contact us and we'll be happy to help. You can contact the savings team on 0345 266 6611. Our team are available 9am to 5pm, Monday to Friday, excluding public holidays.

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