How do you confirm my identity?

When we open your account, we'll check a number of things.

When your account is live, we take number of steps to identify you when you get in touch:

  • Secure messages between us can only be viewed by logging in to our online portal, eSavings. You'll need to enter your password, then we'll send a one-time passcode to your registered number for you to input.
  • When accepting instructions via the telephone (either when we call you or when you call us), we will ask you several security questions to verify your identity. We will use your security details you provided on your application. If we cannot verify you, we will be unable to talk to you about your account(s).
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