What if I default on my loan

If you are struggling to repay your loan or can't repay your loan, please contact us.

If you do default on your loan, it will be recorded on your credit file for file for six years. This may make it harder to obtain new credit during this period. In addition to this we will take legal action against you to recover the debt.

Loans taken after 13th December 2021

If you took your loan with us on or after 13th December 2021, please call us on 0333 003 0260
You can also log in to your customer portal to contact us.

Please note, if you are contacting us about additional borrowing on your existing loan, we do not offer this. However, you may be eligible to apply for another loan with us. We are unable to carry out phone applications but you can apply via our website or one of our partners.

Our team is available:

Monday - Thursday: 8am-8pm
Friday: 8am-6pm

We're closed at weekends and public holidays. 

Loans taken before 13th December 2021

If you took your loan with us before 13th December 2021, please call us on 0345 650 6290.

Please note, if you are contacting us about additional borrowing on your existing loan, we do not offer this. However, you may be eligible to apply for another loan with us. We are unable to carry out phone applications but you can apply via our website or one of our partners.

Our team is available:

Monday - Thursday: 8am-8pm
Friday: 8am-6pm
Saturday: 9am-2pm. 

We're closed on Sundays and public holidays. 

 

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