What if I can’t make a payment on my credit agreement?

If you’re worried about making payments, there are a number of tools and organisations that can help you.

The most important thing you can do contact usas soon as you realise you may struggle to make your payment, so we can help you get to the best or most appropriate outcome.

Loans taken after 13th December 2021

If you took your loan with us on or after 13th December 2021, please call us on 0333 003 0260
You can also log in to your customer portal to contact us.

Please note, if you are contacting us about additional borrowing on your existing loan, we do not offer this. However, you may be eligible to apply for another loan with us. We are unable to carry out phone applications but you can apply via our website or one of our partners.

Our team is available:

Monday - Thursday: 8am-8pm
Friday: 8am-6pm

We're closed at weekends and public holidays. 

Loans taken before 13th December 2021

If you took your loan with us before 13th December 2021, please call us on 0345 650 6290.

Please note, if you are contacting us about additional borrowing on your existing loan, we do not offer this. However, you may be eligible to apply for another loan with us. We are unable to carry out phone applications but you can apply via our website or one of our partners.

Our team is available:

Monday - Thursday: 8am-8pm
Friday: 8am-6pm
Saturday: 9am-2pm. 

We're closed on Sundays and public holidays. 

 

You can also find out how we can support you.

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