What happens if I miss a payment on my loan?

Failure to make a repayment will result in a late payment fee being added to your outstanding balance. The late payment will also be recorded on your credit report and therefore could also result in it becoming more difficult to obtain new credit.

Continuing to miss payments will result in further charges and could lead to legal action being taken against you.

If you are struggling to repay your home improvement loan or can't repay your home improvement loan, please contact us immediately.

Loans taken after 13th December 2021

If you took your loan with us on or after 13th December 2021, please call us on 0333 003 0260
You can also log in to your customer portal to contact us.

Please note, if you are contacting us about additional borrowing on your existing loan, we do not offer this. However, you may be eligible to apply for another loan with us. We are unable to carry out phone applications but you can apply via our website or one of our partners.

Our team is available:

Monday - Thursday: 8am-8pm
Friday: 8am-6pm

We're closed at weekends and public holidays. 

Loans taken before 13th December 2021

If you took your loan with us before 13th December 2021, please call us on 0345 650 6290.

Please note, if you are contacting us about additional borrowing on your existing loan, we do not offer this. However, you may be eligible to apply for another loan with us. We are unable to carry out phone applications but you can apply via our website or one of our partners.

Our team is available:

Monday - Thursday: 8am-8pm
Friday: 8am-6pm
Saturday: 9am-2pm. 

We're closed on Sundays and public holidays. 

 

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