Is there an early repayment charge if I pay my loan off early or if I make an additional payment?

If you wish to repay the outstanding balance early you should contact us We will then provide you with a settlement figure and details of how to settle the account.

Loans taken after 13th December 2021

If you took your loan with us on or after 13th December 2021, please call us on 0333 003 0260
You can also log in to your customer portal to contact us.

Please note, if you are contacting us about additional borrowing on your existing loan, we do not offer this. However, you may be eligible to apply for another loan with us. We are unable to carry out phone applications but you can apply via our website or one of our partners.

Our team is available:

Monday - Thursday: 8am-8pm
Friday: 8am-6pm

We're closed at weekends and public holidays. 

Loans taken before 13th December 2021

If you took your loan with us before 13th December 2021, please call us on 0345 650 6290.

Please note, if you are contacting us about additional borrowing on your existing loan, we do not offer this. However, you may be eligible to apply for another loan with us. We are unable to carry out phone applications but you can apply via our website or one of our partners.

Our team is available:

Monday - Thursday: 8am-8pm
Friday: 8am-6pm
Saturday: 9am-2pm. 

We're closed on Sundays and public holidays. 

 

The settlement figure we calculate for you will be the total of all sums (including the outstanding balance of the Amount of Credit, interest, any charges and arrears) which would have been payable by you if you had not settled early less a reduction. This reduction includes the interest and other charges that you will not have to pay because you have chosen to settle early.

We will calculate this in accordance with the Consumer Credit (Early Settlement) Regulations 2004. While the calculations are complex, the settlement figure you will have to pay will include no more than 58 days’ worth of interest calculated on the balance outstanding at the time when we provide you with the settlement figure. The settlement figure provided will be valid for 30 days.

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