I have received a letter requesting documents that verify my identity. How do I link to the app?

If you have received a letter from us requesting identification documents, the safest way to send them to us is via the app, details of which you will find in the letter that you have received.

If you would prefer not to use the app, please refer to your letter that details alternative ways to submit the documents. If you have any questions, please do not hesitate to contact us:

 

Second charge mortgage customers

You can contact the team by on 0345 650 6287

Our team is available:

Monday - Thursday: 8am-8pm
Friday: 8am-6pm
Saturday: 9am-2pm

We're closed on Sundays and public holidays.

 

Buy-to-let mortgage, commercial mortgage or bridging loan customers

You can contact the team by on 0345 848 0223

Our team is available:

Monday - Thursday: 8am-8pm
Friday: 8am-6pm
Saturday: 9am-2pm

We're closed on Sundays and public holidays.

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