Can my customers settle their credit agreement early?

Yes, if they wish to make an additional repayment or repay the outstanding balance early, they should contact our customer services team.

All customers have a right under the Consumer Credit Act to repay all or part of the outstanding balance early at any time. If they wish to make an additional repayment or repay the outstanding balance early, they should contact us.

We will then provide your customer with a settlement figure and details of how to settle the account. The settlement figure provided will be valid for 30 days.

Loans taken after 13th December 2021

If you took your loan with us on or after 13th December 2021, please call us on 0333 003 0260
You can also log in to your customer portal to contact us.

Our team is available:

Monday - Thursday: 8am-8pm
Friday: 8am-6pm
 

We're closed at weekends and public holidays. 

Loans taken before 13th December 2021

If you took your loan with us before 13th December 2021, please call us on 0345 650 6290.

Our team is available:

Monday - Thursday: 8am-8pm
Friday: 8am-6pm
Saturday: 9am-2pm. 

We're closed on Sundays and public holidays. 

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