How can I give you a maturity instruction online?

We'll write to you before your account matures and let you know your options. Then you can log in to your online account to send your maturity instruction.

We're in the process of upgrading the online experience for all of our customers. We'll contact you before this happens.

Follow these steps if your online account has not been upgraded yet.

  1. Log in, go to Home and look for the account that's maturing.
  2. Select the three dots under Action.
  3. Select Setup Maturity Instructions.
  4. Follow the steps to send your instruction.

Follow these steps if your online account has been upgraded.

  1. Log in, go to Home and look for the account that's maturing.
  2. Select Explore maturity options.
  3. Follow the steps to send your instruction.

If you decide to reinvest with us, you’ll have access to exclusive maturity rates only available to existing customers. You can also choose any of the accounts on our website.

You’ll only see maturity offers for the type of account you currently have. Contact us if you’d like to reinvest:

  • from a fixed rate to an easy access or notice account
  • from a fixed rate ISA to a standard fixed rate bond
  • from a standard fixed rate bond to an ISA
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