I want to change my maturity instruction, how do I do that?

You can change your mind at any time until the date your account matures. You may want to do this if rates have increased since you gave your original instruction and you’d like to take advantage of the new rates.

The quickest way to change your maturity instruction is in your online account. We're in the process of upgrading the online experience for all of our customers. We'll contact you before this happens.

Follow these steps if your online account has not been upgraded yet.

  1. Log in, go to Home and look for the account that's maturing.
  2. Select the three dots under Action.
  3. Select Delete Maturity Instructions and then Confirm.
  4. Go back to Home and look for the account that's maturing.
  5. Select the three dots under Action.
  6. Select Setup Maturity Instructions.
  7. Follow the steps to give your new instruction.

Follow these steps if your online account has been upgraded.

  1. Log in, go to Home and look for the account that's maturing.
  2. Select View maturity instruction.
  3. From there, you can either edit your instruction or cancel it and start again.


The change will be processed immediately and your new instruction will be actioned when your account matures.

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